---
title: "Returns and reviews - Poltura"
description: "Manage returns with EU online withdrawal, and collect product reviews with automated invitations and star ratings, on every plan."
url: "https://poltura.com/en/features/returns-reviews/"
lang: en
alternates:
  hu: "https://poltura.com/features/returns-reviews/"
  en: "https://poltura.com/en/features/returns-reviews/"
  x-default: "https://poltura.com/features/returns-reviews/"
---

# Returns handled, **reviews collected**

Buyers start a return or a withdrawal from their order page, you decide the outcome, and happy buyers get a review invitation once their parcel arrives.

[Start free](https://id.poltura.com/sign-up) [Pricing](https://poltura.com/en/pricing/)

## A return is a case, not an email thread

### Online withdrawal

The EU-mandated online withdrawal button is built directly into the order page.

### Return cases

Each return tracks the items, reason and status clearly. Settle it with a refund, a replacement or store credit.

### Digital returns

A settled return revokes the keys and files it covered.

## Customer reviews that collect themselves

### Review invitations

Customers receive an automated invitation after delivery to rate what they bought.

### Star ratings

Ratings appear on product pages and in search results through structured data.

### Moderation

Approve, hide or reply to incoming reviews directly from the admin.

## After-sales care, **built in**

Returns and reviews are included on every plan, with no extra apps required.

[Build it free](https://id.poltura.com/sign-up) [Compare plans](https://poltura.com/en/pricing/)