---
title: "Legal documents - Poltura"
description: "Poltura's terms, annexes and notices in force, in one place, each with the date it took effect."
url: "https://poltura.com/en/legal/"
lang: en
alternates:
  hu: "https://poltura.com/legal/"
  en: "https://poltura.com/en/legal/"
  x-default: "https://poltura.com/legal/"
---

# Legal **documents**

Poltura's terms, annexes and notices as they stand. Each document is identified by its title and the date it took effect.

## Contract documents

Together these set the terms of the contract with a merchant.

[**General Terms and Conditions** The contract between WZZ Lab Kft. and merchants on the Poltura platform: orders, fees, liability, restrictions and termination. In force from 1 November 2026](https://poltura.com/en/legal/terms/) [**Data Processing Agreement** How merchants' customer data is processed on Poltura: roles, security measures and the register of sub-processors. In force from 1 November 2026](https://poltura.com/en/legal/data-processing-agreement/) [**Acceptable Use Policy and Restricted Products Annex** What a Poltura store may not offer, which products carry conditions and what counts as misuse of the platform. In force from 1 November 2026](https://poltura.com/en/legal/acceptable-use-policy/) [**Artificial Intelligence Annex** The AI services and how they work: the parties' roles, input data and output, transparency and the limits of automated operation. In force from 1 November 2026](https://poltura.com/en/legal/ai-terms/) [**Service Territories and Prohibited Jurisdictions Annex** Where the service is available from, which countries and territories are prohibited and how this is checked at sign-up and order. In force from 1 November 2026](https://poltura.com/en/legal/prohibited-jurisdictions/) [**Plans and Pricing Annex** Plan prices, limits and features, the building period, add-ons, AI credits, domain names and the refund rules. In force from 1 November 2026](https://poltura.com/en/legal/plans-and-pricing/) [**Availability and Support Annex** The availability target and how it is measured, maintenance, support channels and response times, and the remedy for an outage. In force from 1 November 2026](https://poltura.com/en/legal/service-level-agreement/)

## Notices

On data protection, cookies and reporting illegal content.

[**Privacy Notice** What personal data WZZ Lab Kft. handles as controller, why and for how long, who receives it and what rights you have. In force from 1 November 2026](https://poltura.com/en/legal/privacy-policy/) [**Cookie Notice** Which cookies and browser storage Poltura's own sites use, what they are for, how long they last and how to change your choice. In force from 1 November 2026](https://poltura.com/en/legal/cookie-policy/) [**Points of Contact and Reporting Illegal Content** Points of contact for authorities and users, how to report illegal content, and how decisions and reviews work. In force from 1 November 2026](https://poltura.com/en/legal/points-of-contact-and-reporting-illegal-content/)

## Company details and reporting

Who operates Poltura, and where to flag illegal content.

[**Imprint** WZZ Lab Kft., the operator of Poltura: company details, contacts, hosting providers, data sources and copyright. In force from 1 November 2026](https://poltura.com/en/legal/imprint/) [**Report illegal content** Report content in a store hosted by Poltura that you believe is illegal. A person reviews every notice.](https://poltura.com/en/report/)

## Earlier versions

Every document is in force in its first published text, so there are no earlier versions yet. When a document changes, the earlier text stays available here with the date it took effect.